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Understand what your medical cover on your Travel Insurance policy will do

If you get sick or have an accident while you are travelling, your policy will cover your emergency medical expenses up to a certain limit while you are away from your home country. Medical conditions and emergencies are handled by the medical assistance provider, who will liaise with local doctors treating the patient to ensure that the patient is receiving adequate care and will report back to the insurer on the patient’s medical condition.. Europ Assistance SA performs this service on all policies sold by Travelinsure. Once Europ Assistance SA assesses that the patient is medically fit to fly, the patient is flown home. The actual expense of medical evacuation and repatriation is covered by all our policies. As soon as you are safely home the travel insurance no longer covers you for ongoing treatment. Most people are then covered by their own medical aid or heath care insurance.

Pre-existing medical conditions

Most travel insurance policies do not cover your medical expenses if they are a result of a medical condition that you had before you travelled. However, Travelinsure offers cover for pre-existing conditions in our Business and Leisure Policies. Read the definition of a pre-existing condition in your policy and determine whether you have any medical history that fits the definition of a pre-existing condition. Consult your GP if you are unsure. If you have a serious condition and you have a good chance of being hospitalised when you are travelling you may need to call the helpdesk to see if you can have your policy endorsed to cover you. Bear in mind that some insurance companies may refuse to insure you if the medical risk from your pre-existing medical condition is too high.

Terrorism

Whereas many travel insurance policies exclude medical cover due to terrorism, Travelinsure covers unexpected terrorism in all our policies except for Cruise and Senior Cover. Assess whether you are travelling in a country where terrorist activity is present, and if you are unsure you can contact the helpdesk. Our Business Policy offers the highest cover for medical expenses due to unexpected terrorism. Ensure that your country of destination does not have a travel warning (see www.fco.gov.uk).

Hazardous activities or sports

If you are going to be playing sports such as rugby or partaking in any hazardous activity such as paragliding, white water rafting etc, you may not be covered if you are injured as a result of this activity. Make sure you check your policy or call the helpdesk to clarify if you are covered. Our policies cover the following activities (except where these activities are professional or involve professional team participation):

Archery (properly supervised), badminton, ballooning (organized excursion), basket ball, bowls, canoeing (in calm waters), cycling, diving (recreational, and accompanied by a qualified diver), fishing, golf, horse riding (excludes competitions and jumping, protective head gear to be worn), roller skating, rowing, snorkeling, squash, surfing, tennis, volley ball.

You can purchase snow sport cover if you are going skiing.

Customise your Cover

Read the schedule of benefits that summarises the cover for the specific Product or Policy you are buying. You can customise your cover by adding on optional such as:

Baggage cover – additional cover for loss and theft of personal items in your baggage.

Golf cover – if you are paying golf this will cover you against loss or theft of your golf equipment.

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