Frequently Asked Questions about Travel Insurance

Why do I need travel insurance?

Travel Insurance can cover you for things that can go wrong if you are on holiday. These can range from small things such as if your baggage gets delayed, lost or stolen to medical emergencies such as if you require medical evacuation and further treatment when you get home. You can also get access to a nursing advice line if you get sick and you can insure yourself if you are pursuing a particular leisure such as golf or skiing.

What type of travel insurance should I get?

We have provided a variety of travel insurance options for the main type of uses for travel insurance ranging from business and leisure to cruise and and student cover. You also have the option of bolting on additional cover such as extra baggage cover or leisure cover such as golf. If you need advice on what travel insurance suits you call the help desk on +27(0)10 211 6981 or email

What countries am I covered to travel to?

Any international destination out of South Africa, Botswana, Namibia, Swaziland and Lesotho. You are not covered for local travel within the country that you are living in and departing from unless you select local cover. You are not covered if you travel in regions or countries where the British Foreign and Commonwealth Office has issued a travel warning. Click here to check regions that have travel warnings.

How do I get a quote?

On our home page you can select what travel insurance type you require, put in the dates you are travelling, the number of adults and children you are buying for and get an instant free quote. In the quotation screen you will be able to see a summary of what you are covered for and have the option to then purchase a policy online.

Can I see what I am covered for before I pay?

Once you have inputted details to get a free instant quote you will be able to see a summary of cover for the insurance product you have selected.

How do I pay for the Travel Insurance?

Once you have processed an instant quote, you will be able to review all details and are given an option to buy the policy. If you select this you will be taken to secure server where you will be able to enter your credit card details and the payment will be processed.

Is it safe to pay online?

Yes. To ensure that the highest standards of safety and security are met, we employ the same technology that millions of websites use in the UK and USA where millions of users pay online every day.

How will I receive my policy?

You will receive your policy by email at the address that you give us, giving you instant cover.

Can I receive my policy by post?

You can also choose to receive your policy by post if you wish for the extra cost of the postage.

What happens if I need to make a claim?

To institute a claim a customer must:

Contact the help desk Tel: +27 (0) 10 211 6981 (PRESS 1 FOR CLAIMS) / E-mail:

What happens if I need to cancel my policy?

You may cancel your policy, provided that you give us notice in writing prior to departure. Contact our help desk (OFFICE HOURS ONLY) +27(0)10 211 6981 or email You need to state your policy number and reason for cancellation. We will then refund you the total amount minus the acquiring, switching and administration fee. Cancellations are only provided your journey has not yet commenced, no visa has been obtained using this policy and no claims have been submitted. If you want to cancel your policy on the grounds that you have had your visa refused, you need to supply us with proof from the embassy. For all cancellations we require you to supply us a copy of your policy and identity.

What do I do if I have a medical emergency?

Contact our medical assistance company Tel: +27 (0) 10 211 6981 (PRESS 2 FOR ASSISTANCE) / E-mail: