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Volcanic Ash FAQ
I have been delayed by my airline due to volcanic ash what does my travel insurance cover me for?
As per the terms and conditions of your policy in section 6, Travel Delay, we will reimburse You for essential expenses incurred up to the Limit of Liability (check your schedule of benefits for the limits of liability).
Written proof of the delay must be obtained from the transport provider/carrier, and original receipts of items purchased. All claims must be submitted to our claims department. See the guide to making claims that was issued with your policy or contact Europ Assistance for more details on 011-9918419.
I have not been able to leave South Africa on my due date because of the volcano can I change the dates of my travel insurance?
Yes, travel dates can be amended prior to departure. You must contact us so that we can apply an endorsement to your policy. Please note that if the duration of the trip is longer than your original dates then you may be required to pay a top up premium for the extra days.
Can I extend my travel insurance policy until I get a flight back to South Africa?
Yes, your policy can be extended. An additional premium will be required and we will put an endorsement on your policy for the extra days of cover.
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