Frequently Asked Questions About Travel Insurance Cover

Travel Insurance cover is highly advised in case things go wrong if you are on holiday or business. These can range from small things such as if your baggage gets delayed, lost or stolen to medical emergencies such as if you require medical evacuation and further treatment when you get home.

You can insure yourself if you are pursuing a particular leisure such as golf or skiing. You never know what is going to happen and if it does go wrong, it can be debilitatingly expensive. Cover for your trip is a relatively cheap cost of international travel but it can give you peace of mind and is certainly necessary to prepare for the unexpected.

We have provided a variety of policies to cater for the needs of different travellers ranging from International Business and Comprehensive Luxury to the cheaper top up up cover that adds to the free medical or credit card travel insurance that you may already have. Age is also a factor, and you can get Youth cover for casual work and study to senior (pensioners) cover for over 71 or over 80 year olds.

Here is a list of all our international policies and here is a list of our Policies for traveling within South Africa.

You also have the option of bolting on additional cover such as extra baggage cover or if you travel frequently you can select our annual- multi-trip for your policy. You can also reas about choosing the best travel insurance cover suitable for your needs or Contact us if you are uncertain.

Any international destination out of South Africa, Botswana, Namibia, Swaziland and Lesotho. You are not covered if you travel in regions or countries where the British Foreign and Commonwealth Office has issued a travel warning. Click here to check regions that have travel warnings.

On our home page you can select the buy now button and you will be taken to our quotation and purchase engine.

You will be taken through a form where our facility will guide you to your choices based on your travel destination, how old you are and if you are traveling on business or leisure.

You will then be presented with your best choices of policy, prices and details of the policy. In the quotation screen you will be able to see a summary of what you are covered for and have the option to then purchase a policy online.

Once you have inputted details to get a free instant quote you will be able to see the policies recommended including all the details of the Schedule of benefits and policy wording. You will also be presented with key information documents before you proceed.

Once you have filled in some initial questions you will be able to review all details and are given an option to buy the policy. If you select this you will be taken to secure server where you will be able to enter your credit card details and the payment will be processed.

You will receive your policy by email at the address that you give us, giving you instant cover.

You can also choose to receive your policy by post if you wish for the extra cost of the postage.

Details on how to institute a claim are contained in the statutory notice document emailed to customers.
To institute a claim a customer should contact Tel: +27 (0) 10 211 6981 (PRESS 1 FOR CLAIMS) / E-mail: travelclaims@africa-assist.co.za co.za. Or you can contact us here.

Travelinsure travel insurance cover is underwritten by Genric Insurance Company Limited, whose registered office is Building 3, Midrand Business Park, 563 Old Pretoria Main Road, Midrand, South Africa and is regulated by the Financial Services Board.  GENRIC Insurance Company Ltd is a short-term insurer duly authorised in accordance with the provisions of the Short-term Insurance Act no. 53 of 1998 and regulated by the Financial Services Board FSB (FSP: 43638). Full details can be found on the FSB’s Register by visiting www.fsb. co.za or by contacting the FSB on +27 [0] 12 428 8000.

In the event of any illness, injury, accident or hospitalisation which requires Inpatient or Outpatient treatment anywhere in the world, you must contact:
Tel: +27 (0) 10 211 6981 (PRESS 2 FOR ASSISTANCE) / E-mail: assist24@africa-assist.co.za

Don’t worry if you have purchased the policy you are covered. Call the helpdesk and they will resend the policy for you.

Contact the helpdesk in event that you wish to cancel your policy.

Once you have obtained a quote you will be asked to confirm the details before you go ahead, so you will be able to change any errors before credit card payment is made. However, if you have made a mistake after paying you will have to contact the helpdesk.